The Topside Attic Insulation Seguin Guarantee
When we say we stand behind our work in Seguin, we mean you get it in writing before we start and a documented record when we leave. Every attic insulation, spray foam, or crawl space encapsulation job begins with a flat price, a written scope, and a written warranty under Haven Standard Clause 1. No exceptions. Since 2016, we’ve sealed and insulated more than 9,000 homes, and every single one left with a written price agreed to upfront and a photo record of what was done. That’s not a sales pitch. That’s the paperwork we hand you.
What’s Covered
- Workmanship on every building-envelope job. Whether we’re blowing GreenFiber cellulose into a Seguin attic, installing Owens Corning fiberglass batts in a New Braunfels wall, or spraying Demilec open-cell foam in a crawl space off Highway 46, the installation is covered by our 365-Day Done Right Promise.
- Materials from name-brand suppliers, never locked in. We source from Owens Corning, Johns Manville, Knauf, Rockwool, CertainTeed, Icynene, Demilec, and GreenFiber. If a batch arrives damaged or off-spec, we don’t install it. We swap it at our cost and note the change on your written scope.
- Cleanup that leaves no trace. Our crews carry vacuums, not brooms they forget in the truck. After insulation removal in a Seguin home near the Guadalupe River, we haul out every bag. After rodent proofing in a McQueeney attic, we document the sealed entry points with photos you can review.
- On-time arrival with named technicians. Under Haven Standard: Arrive on schedule, you get a named technician and a text when they are on the way. No four-hour windows, no “somewhere between 8 and 5.” We give you a name and a 30-minute heads-up.
- Honest pricing with zero scope creep. The written price before any work starts is flat. If we find rot in your attic decking that wasn’t visible during inspection, we stop, show you, and write a new scope with a new price. Nothing gets added while we’re already in your insulation.
Our Satisfaction Promise
If something isn’t done right, we make it right. That’s the 365-Day Done Right Promise, and it’s not a handshake. It’s a written document you receive before anyone lifts a tool.
Here’s how it works in practice. Say we air-seal your attic in Seguin, top plates and can lights, then blow in Knauf Jet Stream Ultra to R-38. We hand you the before-and-after blower-door numbers - maybe 3,800 CFM50 down to 1,900 CFM50, which means your conditioned air loss got cut in half. Six months later, you notice a draft near a recessed light we sealed. You call (830) 549-6646. A live person answers, 24/7. We schedule a return visit, pull your photo record from our files, and send the same crew or a lead technician to verify. If we missed a penetration, we re-seal it. If the seal failed, we fix it. If we somehow used the wrong material from what was written on your scope, we tear it out and replace it. No charge. No argument about whose fault it was.
The 365-day window matters because insulation problems don’t always show up in week one. A missed top-plate gap might not matter in October, but when Seguin hits that first hard freeze in January and your kitchen ceiling is cold to the touch, you’ll know. We want you to call us then, not discover it three years later when you’re selling the house and the inspector finds mold.
We also don’t make you prove you were “reasonable” or that you tried to fix it yourself first. Bring us the written scope we gave you. That’s your ticket. We’ll match it against the photo record and the blower-door reading. If the work doesn’t match the document, we correct it. If the work matches and you’re still not satisfied, Wes Okafor, Owner, reviews it personally. In nine years and 9,000 homes, we’ve had to make good fewer times than we’d like to admit publicly, but we do it every time without a fight.
Before
AfterLicensed & Insured Backing
A guarantee on paper is only as solid as the company standing behind it. We’re state-licensed and insured & bonded, which means if a technician falls through your ceiling drywall or a hose ruptures and sprays Demilec foam across your Seguin roof deck, there’s a policy that covers it. Not our word. Not a GoFundMe. Actual coverage you can verify.
We don’t publish a license number because Texas doesn’t require one specific to insulation contractors, but we carry general liability and workers’ compensation that meets or exceeds what commercial GCs demand. When we work in Seguins older neighborhoods, the ones with knob-and-tube wiring still live in some attics off Court Street, that insurance matters. If we disturb something we shouldn’t, we’re covered. You’re not paying out of pocket while we sort it out.
The Haven Standard requires this. Independently owned and operated doesn’t mean flying solo with a truck and a hope. It means we carry the same back-office weight as bigger outfits, but the owner, Wes Okafor, signs off on every job file. When you call (830) 549-6646, you reach a live person who can pull your record, not a call center reading from a script. The guarantee, the insurance, the photo documentation, and the blower-door numbers all live in that file. That’s the real guarantee behind the paperwork. Everything else is just a promise.
What You Walk Away With
Every job closes with the same four items. One: your written scope, matching what was agreed to before we started. Two: your written warranty, the 365-Day Done Right Promise. Three: your Documented Photo Record, time-stamped and labeled, showing before, during, and after. Four, on air-sealing jobs: your before-and-after blower-door test result, the pressurization reading that shows, in one number, how much air your building envelope was losing and how much it lost after we finished.
Keep these documents. They’re your proof if you sell the house, your reference if you call us back, and your leverage if anything doesn’t feel right. We don’t hide behind “call us and we’ll see.” We put the evidence in your hands before we leave the driveway.
Free Second Opinion on Any Written Estimate
If another Seguin insulation contractor handed you a quote, bring it to us. We’ll read it with you, line by line. No charge, no pressure to switch. We’ve seen estimates that promise “R-38 equivalent” with 8 inches of settled cellulose that won’t get there. We’ve seen spray foam quotes that don’t specify open-cell versus closed-cell, which matters in Seguin’s humidity. We’ll tell you what the numbers mean and whether the scope matches the price. Then you decide. Haven Standard Clause 1 says you deserve a written price before any work starts. It doesn’t say it has to be ours.
Written by Wes Okafor, Owner at Topside Attic Insulation Seguin, serving Seguin and the surrounding Guadalupe Valley since 2016.